Mckinsey 7's internal analysis of KONE Article Example | Topics and Well Written Essays - 500 words

Mckinsey 7's internal analysis of KONE - Article Example KONE Corporation has an articulate organizational structure designed to ensure that the company performs well (Gandhi, Selladurai & Santhi, 2006, p. 41). The organization has a two-tier structure, representing two business lines: New Equipment Business and Service Business. The organization further divides its structure into five regions in which it has a presence: Central and North Europe, Greater China, Americas, Asia-Pacific and the Middle East and Western and Southern Europe. Its president, who is also the Chief Executive Officer, heads the entire organization, and enjoys the assistance of different managers heading the departments of Customer Experience, Finance, Human Resource, Marketing and Communications, Safety Quality and Installation, Legal Affairs and Strategic Alliances (KONE in brief, n.d, n.p). KONE Corporation has invested in the latest technology for purposes of manufacturing its products and in delivering its services since technological advancements make operational processes more efficient (Hanafizadeh & Ravasan, 2011, p 51). In addition, it has adopted the use of technology to ensure that administrative services at the organization are effective. KONE, being a global leader in the escalator and elevator industry, ensures that it updates its systems so that the customer has the best experience when using its products. The organization rolled out the People Flow experience which ensures that people using KONE products are able to shop smoothly, comfortably, safely and without delays caused by waiting in queues for space (KONE in brief, n.d, n.p). The values shared at KONE are simple to understand and follow (KONE.com, 2014, n.p). The first one is Customer Delight. This entails ensuring that the customer receives the best services and working to exceed the expectations of the customers. KONE stays with their customers throughout its product’s life cycle to assist whenever the need to do so

Emotions Atitudes and Job Satisfaction Assignment

Emotions Atitudes and Job Satisfaction - Assignment Example Besides, the moods affect the personal perception and judgments. The long-term exposures to stress filled environments or moods suggesting negativity are a recipe to certain illnesses as ulcers, diabetes, and heart disease. In relation to job performance, the decision-making under the spell of negative mood leads to poor and regrettable decisions that often affect the company in which an individual works (KOSTEAS, 2010). On the other hand, it is important to learn the benefits that accrue to positive mood. In contrast to negative mood, the positive mood is responsible for instilling courage, by motivating creativity and widening the possibility of amicable solution to problems. This critical component influences the ability to make positive decisions that work to the benefit of the company. Despite the fact that positive moods often work to the advantage of most companies, it can also create false optimism, as it often entails exaggerated excitement. His can influence mistimed and careless negative decision-making. In a bid to understand moods, it is important to understand the details of emotions. Emotions are reciprocal with such factors as disposition, temperament, motivation, mood and personality. The major influencers of the emotions are neurotransmitters and hormones, such as serotonin and dopamine. Dopamine, for instance, affects the individual’s mood and level of energy. On the other hand, serotonin affects the skills of critical thinking. These are the components of emotional behavior. Evidently, emotions are largely a chemical imbalance in the mind for negative emotional behavior, or a mental chemical balance for a positive emotional behavior. The implications of a certain emotional trait are responsible for complications in an individual’s reaction to social interaction. Besides, the emotions can blur judgments without the ability of a person